Privacy Policy

Last Updated: August 8, 2025

At Level Up Limo, we value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our luxury transportation services throughout the Chicagoland area.


Information We Collect

When you interact with our website or book a service, we may collect:

  • Personal Information: Name, phone number, email address, billing address, and service details.

  • Payment Information: Credit card or payment processor details (processed through secure third-party platforms).

  • Device Information: IP address, browser type, location data, and device ID for analytics purposes.

  • Usage Data: Pages visited, time spent on pages, booking history, and interactions with our content.


How We Use Your Information

We use your data to:

  • Confirm and manage your bookings.

  • Communicate updates or confirmations via email, phone, or SMS.

  • Improve user experience and site functionality.

  • Provide customer support and service follow-up.

  • Send occasional promotional offers (you may opt out anytime).

  • Ensure safety, prevent fraud, and comply with legal obligations.


Sharing Your Information

We do not sell or rent your personal information to third parties. Your data may only be shared with:

  • Trusted Service Providers: For payment processing, customer communications, and site analytics.

  • Legal Authorities: If required by law or to protect our rights and the safety of our users.


Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze traffic and improve our website performance.

  • Remember user preferences and past activity.

  • Help tailor advertisements on Google or social media platforms.

You can disable cookies in your browser settings, but some features of our site may not function properly without them.


Data Security

Your security is important to us. We use secure server layers (SSL), encryption, firewalls, and access control to protect your data.

Despite these efforts, no online transmission is 100% secure. You share your information with us at your own risk.


Third-Party Links

Our website may link to third-party sites (e.g., payment processors, review platforms). We are not responsible for the privacy practices or content of those sites.


Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of promotional emails at any time.

  • Request how your data is stored or shared.

  • File a complaint with regulatory authorities if you believe your data is mishandled.


Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If we discover that a child has provided us with personal information, we will delete it immediately.


Policy Updates

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after modifications implies your agreement with the updated terms.


Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your data: