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Level Up Limo – Your Complete Limousine Service FAQ for Chicagoland
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Everything You Need to Know About Booking and Riding with Level Up Limo

Choosing a limousine service in Chicagoland means trusting a company to provide safety, luxury, and impeccable professionalism every time. At Level Up Limo, we want you to feel confident before you book, which is why we’ve compiled this comprehensive FAQ. From vehicle options to booking policies and what to expect during your ride, we cover all the common questions and some you might not have thought to ask. Read on to learn why Level Up Limo is the preferred choice for airport transfers, weddings, corporate travel, and special events throughout Chicago and its suburbs.

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What types of limousines and vehicles does Level Up Limo offer?
Our fleet includes luxury sedans, stretch limousines, SUVs, and party buses — all meticulously maintained and sanitized before each trip to ensure your comfort and safety.
How far in advance should I book my limo?
To guarantee your preferred vehicle and time, we recommend booking at least two weeks in advance, especially during peak seasons like prom, weddings, and holidays.
What is included in your limousine service pricing?
Pricing typically includes vehicle rental, chauffeur service, fuel, and applicable taxes and fees. Tips and additional services such as special amenities are usually extra.
Can I make multiple stops during my limo ride?
Yes, many of our clients request multi-stop itineraries. Just inform us when booking, and we’ll accommodate your schedule accordingly.
Are your chauffeurs trained and insured?
All our chauffeurs undergo background checks, professional training, and are fully licensed and insured to provide you with a safe, reliable, and courteous experience.
Do you offer airport transportation services?
Yes, we provide luxury airport transfer services to O’Hare International Airport (ORD), Midway Airport (MDW), and private terminals. We monitor flight status for on-time pickups.
What amenities can I expect in the vehicles?
All our chauffeurs undergo background checks, professional training, and are fully licensed and insured to provide you with a safe, reliable, and courteous experience.
Is tipping included in the fare?
Tipping is customary but not included. A gratuity of 15-20% is standard for excellent chauffeur service.
What happens if my flight is delayed?
We track flight statuses live and adjust pickup times to ensure you are never left waiting.
Service animals are welcome. For other pets, please contact us prior to your booking.
We track flight statuses live and adjust pickup times to ensure you are never left waiting.
What is your cancellation policy?
Full refunds are given for cancellations made at least 24 hours before the scheduled pickup. Late cancellations may incur fees.
Are your vehicles wheelchair accessible?
We offer select wheelchair-accessible vehicles. Please inquire when booking so we can accommodate.
Can I request specific music or route preferences?
Absolutely! Let us know your preferences when booking or during your ride.
How do you ensure cleanliness and safety, especially after COVID-19?
Our vehicles are thoroughly cleaned and sanitized before every ride. We follow all health guidelines to ensure passenger safety.
Can I pay with credit cards or corporate accounts?
We accept all major credit cards, debit cards, and offer corporate billing options.
Do you offer limousine service for weddings and special occasions?
Yes, weddings, proms, anniversaries, and corporate events are among our most popular bookings. We provide custom packages for these occasions.
How do I know if my booking is confirmed?
You will receive a confirmation email or phone call detailing your reservation. For last-minute bookings, please call us directly.
What should I do if I need to modify my reservation?
Contact our customer service team as soon as possible to update your booking. Modifications depend on availability.
Can I request an overnight or multi-day limo rental?
Yes, we offer flexible rental options for extended trips. Contact us for a personalized quote.
What is the difference between a limousine and a black car service?
A limousine typically refers to a luxury vehicle with an extended chassis for larger groups, while black car services use high-end sedans or SUVs for smaller groups. Level Up Limo offers both to meet your needs.
Can I use a limousine for business travel?
Yes, limousines and black car services provide privacy and comfort ideal for business meetings, airport transfers, and client transportation.
How many passengers can a typical limo accommodate?
Depending on the vehicle, limousines can seat anywhere from 6 to 20 passengers. Our fleet details are available online or by phone.
Are limousines available for hourly rental?
Yes, hourly rentals are common for events like weddings, nights out, and corporate functions.

Book Your Chicago Luxury Limo in 3 Easy Steps

Choose Your Ride

Select from our premium fleet of luxury vehicles tailored to your needs — whether it’s airport transfers, corporate travel, or special events.

Schedule Your Ride

Pick your date, time, and location with our easy online booking or by calling our 24/7 reservation team.

Enjoy Your Ride

Relax and arrive in style with our professional chauffeurs delivering punctual, safe, and comfortable service every time.